Empowered customers have full visibility of job escalations, saving them and your back-office valuable time. Detailed insights are available by running live reports and critical information about installed assets can be easily accessed.
Let your customers choose a preferred appointment time whilst you concentrate on delivering excellent service instead of handling phone calls.
Benefits
REDUCE INCOMING CALLS
Your customers can report faults and breakdowns and monitor outstanding jobs directly through their own web portal. This saves them phoning your office for updates and allows you to concentrate on delivering excellent service instead of handling phone calls.
SAVE TIME FOR YOUR CUSTOMERS
Reducing the need for phone calls doesn’t just benefit your back office teams. It benefits your customers too. It saves them being put on hold while busy operators endeavour to find answers to their questions.
GIVE YOUR CUSTOMERS MORE VISIBILITY
Customers have full visibility of job escalation in real time. They can see updates logged by the engineer as regards arrival times, job status, parts required and the need for a return visit. They can also run live reports based on data you give them and get a detailed insight into the service they receive. This aids and strengthens understanding, communication and transparency between you.
WIN MORE CONTRACTS
More and more customers are expecting to have a web portal through which they have full visibility of the service you are providing them. Offering a customer portal is becoming a prerequisite of winning service contracts.
Tesseract is a trusted solution by many leading brands
