Mobile Working

Engineers can do everything they need to do electronically, from checking parts availability to writing service reports. When they log in, all the information they need is at their fingertips: job specs, site details, service histories, stock information. This saves them from having to source the information via phone calls and emails to various different places. Engineers can dedicate time saved on admin and information-gathering to billable work, increasing the number of jobs they get done in a day.

Engineers have access to the full service history of an asset, including installs, breakdowns, repairs, replacements and planned maintenances. This improves their ability to identify and prevent reoccurring problems by recommending long-term solutions rather than short-term fixes.

Engineers are no longer required to fill in handwritten worksheets and post them to the office. Instead they can add, complete and send real-time service reports using their mobile devices, eliminating paper-based delays and postage costs. Photos and external documents can be added to reports to help the back office understand what work has been done. This can also act as proof of work and/or misuse in the event of a dispute. Field-based e-signature capture prevents engineers and/or back office staff from having to scan signed reports and email them to customers.

When an engineer accepts a job, a travel time clock runs until the engineer arrives on site. When he does, a work time clock runs until the job is completed. This enables you to capture work and travel times exactly, improving accuracy for invoicing and reducing the likelihood of a dispute with the customer. Engineers can also add timesheets for non-work activities if they need to evidence their time to the office.

Engineers can continue working even if they lose internet connection; the system will automatically update with their data as soon as they come back online.

The solution includes a service checklist to help engineers ensure that certain things that have to happen, do happen. This aids compliance. It also has a facility for their answers to be inputted automatically into a compliance certificate.