Workshop Management

Repair centre is a flexible and advanced workshop system for handling the complete repair cycle from book-in to shipping.

Our purpose-built workshop tool expedites internal repair processes and ensures that they are in step with the rest of the system.

For back-at-base repairs our workshop enables batch job creation and shipping. With advance replacements and a configurable repair flow you can minimise customer down-time when a lengthy repair is required.

Benefits

BOOK IN NEW REPAIR JOBS QUICKLY AND EFFICIENTLY

An easy-to-use wizard enables you to enter new repair jobs individually or in batches, with the system automatically checking details such as warranty and contract status. You can also use our workshop tool in conjunction with our job management and scheduling module, i.e. log the job as a service call and move it to the workshop.

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MAINTAIN ASSET INTEGRITY MORE EASILY

Full visibility of everything that happens during the repair cycle gives you more control over the integrity of your customers’ assets. When an item is sent for repair, its movements and status are fully tracked and monitored so that you always know what it is, where it is and whether it has been changed, upgraded or discarded. Assets and parts can move seamlessly between the field and the workshop.

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CUT OUT MANUAL PROCESSES

In many systems, repairs are managed using the job management and scheduling module. But these are not designed to do repairs, so changes, upgrades and advance replacements have to be entered manually. Our workshop management module enables you to create customised repair workflows that automatically update the system with this data, eliminating manual processes and duplicate data entry.

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SHIP REPAIRED ASSETS MORE FLEXIBLY

Once a job is complete, assets can be shipped individually or in batches. Most systems require that each asset is processed separately. Tesseract’s ability to batch-ship saves time and hassle for customers by allowing them to receive all their items back simultaneously and reintegrate and/or redistribute them in one go.

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MAXIMISE REVENUE

All parts and labour costs at all stages of the repair process are captured and fed through automatically to our invoicing module, so that everything is properly charged for.

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