IT Maintenance Software
Tesseract’s IT Maintenance Software offers an innovative solution for the effective management and upkeep of IT infrastructure. Designed to address the unique challenges faced by businesses today, our software provides IT specialists with advanced features such as detailed asset tracking, automated maintenance scheduling, and proactive issue resolution.
With over 35 years of expertise in field service management, Tesseract understands the pivotal role that well-maintained IT systems play in driving business success. Our software ensures swift responses to support requests, thorough documentation of maintenance activities, and seamless handling of service agreements, all tailored to the specific needs of IT environments.
Start using Tesseract’s IT Maintenance Software to boost your operational efficiency, minimise downtime, and enhance the reliability of your IT systems. Equip your IT team with a powerful tool that emphasises reliability, precision, and superior performance, ensuring your business remains at the forefront of technology.
IT Maintenance Software Benefits
Prevent Downtime Through Effective Maintenance
Take a strategic and proactive approach to planned preventative maintenance. Our multi-level solution allows you to ensure that essential maintenance takes place as often as is needed to keep sites and equipment operational, reducing emergency breakdowns.
Guarantee Compliance
The solution includes a service checklist to help engineers ensure that certain things that have to happen, do happen. This aids compliance. It also has a facility for their answers to be inputted automatically into a compliance certificate.
Boost First-Time
Fix Rates
Unlimited stock locations, ultra-efficient parts tracking and full integration with the rest of your service chain empowers warehouse operators to get the right parts to the right engineer at the right time. This increases the likelihood of a first-time fix, saving on return visit costs and reducing downtime for customers.
Here’s how some of our customers have transformed their businesses in partnership with Tesseract.
Technology & Media Systems
SCCI Alphatrack
Tesseract Helps Manage 195,000 Sites For SCCI Alphatrack
Security & Fire Protection
SCS Technologies
Success Story: How SCS Technologies transformed their business operation with Tesseract
Tesseract Helps Manage 195,000 Sites For SCCI Alphatrack
For fourteen years technological giant SCCI Alphatrack has relied on Asolvi’s field service management software to run a lean, fit and growing operation. Today periodic and reactive maintenance for over 195,000 customer sites falls within the remit of Asolvi’s leading-edge product, Tesseract.
SCCI Alphatrack is one of the leading providers of TV, media, security and life safety systems in the UK. These include multi-point TV systems, access control, CCTV, fire and smoke protection, emergency lighting and a wide array of internet access solutions. The company’s clientele ranges from Premier Inn and Center Parcs to Ladbrokes and HM Prison Service, along with numerous housing authorities, developers and financial institutions.
Pre-2003, SCCI Alphatrack used a cumbersome, manual and paper-heavy system to run its operations. In order to move forward, the company sought out a streamlined system that could take care of everything – customer records, call control, scheduling, engineer reporting and invoicing – and found Tesseract.
An All-Encompassing System - With Some Helpful Integrations
Since 2003, SCCI Alphatrack has managed installations and maintenance work using the various integrated modules that make up Tesseract, including Customer Assets, Call Control, Remote Engineer Access and Parts Centre. The system enables customer, contract and site data to be compiled and managed; materials to be distributed to engineers in the field and stock to be replenished; and engineers to log in remotely and generate service reports. More recently, SCCI Alphatrack has incorporated the Remote Customer Access module, enabling customers to log in, report faults and track progress and response times.
SCCI Alphatrack uses non-Tesseract systems for accounting, customer relationship management and time recording. Asolvi has provided various interfaces so that Tesseract can communicate with and feed data to these systems. This has eradicated several error-prone manual processes and allowed the company to run a seamless operation.
“With over 195,000 sites to look after, managing our data and service work would be a real challenge if it wasn’t for Tesseract.”
Health And Safety Management
One of the priorities for SCCI Alphatrack is the health and safety of its engineers who are often working at height or in dangerous areas. Therefore, managing and maintaining the vehicles and equipment they use is of the utmost importance. Originally, equipment inspections were paper-based processes. Last year, SCCI Alphatrack decided to bring its inspections activities under the same umbrella as its service work: Tesseract.
“Our inspections management has now gone completely paperless. Before, there was scope for error or records going missing. We are now treating our kit and vehicle inspections like any other planned maintenance work we do for our customers. We schedule inspections so that they appear in engineers’ diaries and can be actioned. This creates a central electronic record and helps us keep our equipment safe and in proper working order.”
SCCI Alphatrack also monitors health and safety by way of Tesseract’s Checklist System. This is a custom-built list of questions that an engineer will need to answer before he or she can proceed with a job, e.g. are you signed in; are you working at height; have you got the right equipment; does your equipment need inspecting; and so on. The client sets the questions and the Tesseract system configures them to respond dynamically to the user, so that how a question is answered determines what question comes next. The Checklist System is designed to enable service organisations to adhere to their health and safety obligations.
A Flexible And Secure System
SCCI Alphatrack has experienced powerful efficiency gains since implementing Tesseract, which is why their partnership remains so strong fourteen years on.
Richard Spencer explains, “Tesseract has been a key part of our business process. By replacing our manual and paper-based procedures, it has enabled us to grow the business without taking on additional staff. From our customers’ point of view, they can rest easy knowing that we have a flexible and secure system in place to manage their information safely.
Success Story: How SCS Technologies transformed their business operation with Tesseract
Introduction
In the competitive field of tech installation and maintenance, SCS Technologies stands out as a success story of growth and innovation. Under the leadership of Managing Director Mark Kenyon, this UK-based company have expanded from a one-person operation to a multi-disciplinary team of 60 employees over the last 33 years. A significant factor in their impressive growth, including 7 years of consistent 10-20% increase in turnover, is their 20-year strategic partnership with Tesseract. This case study explores SCS Technologies’ journey with Tesseract, highlighting how this partnership has been instrumental in their expansion and operational efficiency.
Challenges and Growth
Strategic Optimisation with Tesseract
The turning point for SCS Technologies came when they decided to re-evaluate their use of Tesseract. Engaging with a Tesseract consultant, they embarked on a ten-day deep dive to optimise every aspect of their business operations. This process led to significant improvements in warehouse management, stock control, and the automation of back-office functions.
This structured process saw Tesseract evolve from a basic operational tool into a principal component of SCS Technologies’ business strategy. It now functions as their ‘single source of truth’ database and has become a unique selling proposition (USP) for SCS in an increasingly competitive market. The software’s capabilities in monitoring calls, managing stock, and automating reporting processes have become key differentiators for the company.
"The automation and efficiency Tesseract brings to our operations are like having an extra team member dedicated to ensuring our processes run smoothly."
Operational Improvements and Benefits
With Tesseract, SCS Technologies has seen substantial improvements in various areas:
- Automated Reporting: The ability to generate accurate, automated reports has streamlined client communication and operational transparency.
- Comprehensive Management: From quotes and purchasing to stock control, engineer scheduling, invoicing, and maintenance, Tesseract serves as an all-in-one solution.
- Enhanced Efficiency: Automation features like reports have significantly improved operational efficiency, acting like a virtual assistant for the team.
- Resource Allocation: The system has enabled smarter deployment of engineers and reduced stock levels through automated management.
- Data-Driven Insights: Tesseract’s data analysis tools provide valuable insights into service calls, sales orders, and customer trends, aiding in strategic decision-making.
Conclusion
SCS Technologies’ 20-year journey with Tesseract is a testament to the power of technology in transforming business operations. By fully embracing and optimising Tesseract’s capabilities, they have not only streamlined their internal processes but also enhanced their value proposition to clients. This strategic partnership with Tesseract has positioned SCS Technologies at the forefront of their industry, ready to tackle future challenges and continue their growth trajectory.
“With over 195,000 sites to look after, managing our data and service work would be a real challenge if it wasn’t for Tesseract.”
Richard Spencer, IT Consultant for SCCI Alphatrack