Medical & Pharmaceutical

Tesseract’s Medical Equipment Maintenance Software offers a comprehensive solution for managing the maintenance and servicing of critical medical devices. Designed to meet the stringent requirements of healthcare facilities, our software ensures that medical equipment remains in optimal condition, ensuring safety and reliability for both patients and healthcare providers. 


Our software features detailed job tracking, automated scheduling, and proactive maintenance management, tailored specifically for medical equipment. With over 35 years of experience in service management, Tesseract understands the importance of precise and timely maintenance in the healthcare sector. Our solution ensures compliance with regulatory standards, minimises equipment downtime, and enhances the overall efficiency of your maintenance operations. 

Choose Tesseract’s Medical Equipment Maintenance Software to streamline your maintenance processes, improve equipment reliability, and support the delivery of high-quality patient care. Empower your healthcare facility with a solution that prioritises safety, precision, and operational excellence. 

Medical Equipment Maintenance Software Benefits

Prevent Downtime Through Effective Maintenance

Take a strategic and proactive approach to planned preventative maintenance. Our multi-level solution allows you to ensure that essential maintenance takes place as often as is needed to keep sites and equipment operational, reducing emergency breakdowns.

Guarantee Compliance

The solution includes a service checklist to help engineers ensure that certain things that have to happen, do happen. This aids compliance. It also has a facility for their answers to be inputted automatically into a compliance certificate.


Boost First-Time
Fix Rates

Unlimited stock locations, ultra-efficient parts tracking and full integration with the rest of your service chain empowers warehouse operators to get the right parts to the right engineer at the right time. This increases the likelihood of a first-time fix, saving on return visit costs and reducing downtime for customers.

Here’s how some of our customers have transformed their businesses in partnership with Tesseract.

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Tesseract customer - Inova

Tesseract’s Service Centre System - The prescription for TDI’s service success!

Inova Technical Dynamics Inc. (TDI), the specialist provider of biomedical and radiology maintenance services to leading healthcare facilities in the greater Northern Virginia area, is to install Tesseract’s service management system to generate savings and efficiency gains in every aspect of its equipment maintenance operation. “The new service software will also generate improved resource utilisation since some staff responsibilities will shift. We will see improved workflow and much less replication, as well as less paperwork traffic and increased overall efficiency.”

Not only will Tesseract allow our service engineers to have increased access to current, live data but we will also have improved documentation since our technicians will be directly entering the data into the system. As a result, there will be fewer errors in documentation and billing will therefore improve.”


Providing around 100 care facilities, physician offices and clinics with a range of services, TDI’s operations also embrace four of the hospitals of its parent company, Inova Health System.

With two clinical engineers and around 35 biomedical engineers and radiology service coordinators, TDI’s remote actions are currently recorded by field engineers using a paper-based system. The information is then ‘re-entered’ by administrative staff, using several databases and software applications necessary to complete the required operational and business functions.

After deciding to upgrade the operation, Tesseract’s Service Centre was chosen by TDI because of its comprehensive asset management capability, “where service order entry is so straightforward” says Roger Viani.

Tesseract customer - Inova

“It was the system’s sub-contractor/vendor contract functionality that was most appealing, since this addresses a large part of our business, which no other software application did nearly as well as Service Centre.”

Roger Viani, Director at Inova Technical Dynamics Inc.

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