Medical & Pharmaceutical
Tesseract’s Medical Equipment Maintenance Software offers a comprehensive solution for managing the maintenance and servicing of critical medical devices. Designed to meet the stringent requirements of healthcare facilities, our software ensures that medical equipment remains in optimal condition, ensuring safety and reliability for both patients and healthcare providers.
Our software features detailed job tracking, automated scheduling, and proactive maintenance management, tailored specifically for medical equipment. With over 35 years of experience in service management, Tesseract understands the importance of precise and timely maintenance in the healthcare sector. Our solution ensures compliance with regulatory standards, minimises equipment downtime, and enhances the overall efficiency of your maintenance operations.
Choose Tesseract’s Medical Equipment Maintenance Software to streamline your maintenance processes, improve equipment reliability, and support the delivery of high-quality patient care. Empower your healthcare facility with a solution that prioritises safety, precision, and operational excellence.
Medical Equipment Maintenance Software Benefits
Prevent Downtime Through Effective Maintenance
Take a strategic and proactive approach to planned preventative maintenance. Our multi-level solution allows you to ensure that essential maintenance takes place as often as is needed to keep sites and equipment operational, reducing emergency breakdowns.
Guarantee Compliance
The solution includes a service checklist to help engineers ensure that certain things that have to happen, do happen. This aids compliance. It also has a facility for their answers to be inputted automatically into a compliance certificate.
Boost First-Time
Fix Rates
Unlimited stock locations, ultra-efficient parts tracking and full integration with the rest of your service chain empowers warehouse operators to get the right parts to the right engineer at the right time. This increases the likelihood of a first-time fix, saving on return visit costs and reducing downtime for customers.
Here’s how some of our customers have transformed their businesses in partnership with Tesseract.
Inova Technical Dynamics Inc.
Tesseract’s Service Centre System - The prescription for TDI’s service success!
Wrights Dental
Modernising Service Operations at Wrights Dental with Tesseract!
Tesseract’s Service Centre System - The prescription for TDI’s service success!
Not only will Tesseract allow our service engineers to have increased access to current, live data but we will also have improved documentation since our technicians will be directly entering the data into the system. As a result, there will be fewer errors in documentation and billing will therefore improve.”
Providing around 100 care facilities, physician offices and clinics with a range of services, TDI’s operations also embrace four of the hospitals of its parent company, Inova Health System.
With two clinical engineers and around 35 biomedical engineers and radiology service coordinators, TDI’s remote actions are currently recorded by field engineers using a paper-based system. The information is then ‘re-entered’ by administrative staff, using several databases and software applications necessary to complete the required operational and business functions.
After deciding to upgrade the operation, Tesseract’s Service Centre was chosen by TDI because of its comprehensive asset management capability, “where service order entry is so straightforward” says Roger Viani.
Modernising Service Operations at Wrights Dental with Tesseract
Background: A Century of Excellence in Dental Supply
Wrights Dental, founded by Frank Halley Wright in 1911, has been a cornerstone of the dental supply industry for over a century. Headquartered in Dundee, Scotland, Wrights Dental offers over 30,000 products to dental companies across the UK, ensuring next-day service. Their extensive product range includes composites, anaesthetics, PPE, dental equipment, and digital imaging solutions. Additionally, they provide full surgery outfits, installing dental chairs, suction pumps, compressors, and more.
Hazel Upton joined Wrights Dental six years ago as the Technical Sales and Service Manager. She oversees a busy service department consisting of 12 administrative staff, 42 engineers, and an on-site handpiece repair centre in Dundee.
Challenge: Legacy Systems and Shifting Mindsets
Hazel saw an opportunity to enhance efficiency in the service department by improving processes. Wrights relied on email calendars to manage engineer schedules, a system that could be significantly improved to reduce errors and boost efficiency. However, many employees had over 20 years of experience at the company and preferred familiar processes.
Adapting to new technology required addressing this established mindset and guiding the team through the change. This led Hazel to Tesseract, a modern service management platform that offered them the flexibility they needed to improve their processes.
Solution: Strategic Implementation of Tesseract During the COVID-19 Pandemic
Wrights Dental partnered with Tesseract to modernise its operations and address existing system limitations. The implementation, led by Hazel in conjunction with Tesseract’s implementation team, involved collaboration with key employees to understand their needs and get their buy-in for change.
Wrights Dental used the downtime during the COVID-19 pandemic to thoroughly test and refine their processes and how they would work within Tesseract. The company strategically launched the system in January 2021, coinciding with a surge in demand for private dentistry in the UK. This timing allowed Wrights Dental to leverage Tesseract’s capabilities to optimise resource management, scheduling, and dispatching during this busy period.
“From a calendar and booking an engineer point of view there’s more traceability, there is accountability. You can see the person who’s booked it, it’s date and timestamped. There’s a full backlog in history of who’s done what in the system.”
Key Tesseract Features:
- Remote Customer Access (RCA): To provide customers with visibility into their installed assets and associated certificates, Wrights began using Tesseract’s RCA portal. This portal allows customers to remotely view their assets, including equipment details and documentation, making it easy for them to self-serve and access the information they need.
- Advanced Reporting: Provides detailed insights into equipment performance, breakdowns, and costs, facilitating data-driven decisions.
Tesseract’s adaptability and these key features proved instrumental in helping Wrights Dental navigate the surge in demand and improve its operations.
Results: Improved Efficiency and Expanded Services
The implementation of Tesseract resulted in a dramatic improvement in operational efficiency. Over the following two years, Wrights Dental was able to expand its team, adding 10 engineers and four office staff, to meet growing demand. Streamlined processes led to reduced errors, faster response times, and improved customer satisfaction.
The new software allowed Wrights Dental to better serve the independent private dental market, which experienced a surge. RCA and the detailed reporting capabilities of Tesseract proved particularly beneficial for corporate dental groups, who were able to better manage their equipment maintenance costs and make informed decisions regarding their investments.
“I think that Tesseract's really helped us to propel our service department into where we are today.”
The implementation of Tesseract at Wrights Dental has been a journey of collaboration, resilience, and innovation. The new system has transformed the company’s operations, enhanced efficiency, and enabled better customer service. Following the success in the UK, Wrights Dental extended the implementation of Tesseract to their South Africa branch. The proven processes and systems developed for the UK office are now being replicated so that they may see similar efficiency gains globally.
As Wrights Dental continues to navigate the evolving landscape of the dental industry, the successful integration of Tesseract stands as a testament to the company’s commitment to continuous improvement and adaptability.
“It was the system’s sub-contractor/vendor contract functionality that was most appealing, since this addresses a large part of our business, which no other software application did nearly as well as Service Centre.”
Roger Viani, Director at Inova Technical Dynamics Inc.