Tesseract

Other Industries

Companies can rely on Tesseract to ensure they meet the demands of their customers and our singular commitment to service management ensures that we have the solution to transform your business.

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Tired of outdated and cumbersome service operations? With over 35 years of experience, we appreciate the importance of meticulously tracking every job detail, promptly issuing invoices, and proactively keeping track of service agreements.

Our dedicated team has assisted hundreds of companies in enhancing productivity, increasing service revenue, and delivering exceptional customer service helping your team ensure maximum efficiency and compliance.

Why wait any longer? Join the many Other Industries that have boosted productivity and service revenue with Tesseract – we have the solution to transform your business.

Benefits to Other Industries

Prevent Downtime Through Effective Maintenance

Take a strategic and proactive approach to planned preventative maintenance. Our multi-level solution allows you to ensure that essential maintenance takes place as often as is needed to keep sites and equipment operational, reducing emergency breakdowns.

Guarantee Compliance

The solution includes a service checklist to help engineers ensure that certain things that have to happen, do happen. This aids compliance. It also has a facility for their answers to be inputted automatically into a compliance certificate.

 

Boost First-Time
Fix Rates

Unlimited stock locations, ultra-efficient parts tracking and full integration with the rest of your service chain empowers warehouse operators to get the right parts to the right engineer at the right time. This increases the likelihood of a first-time fix, saving on return visit costs and reducing downtime for customers.

Here’s how some of our customers have transformed their businesses in partnership with Tesseract.

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Real-time information from the field helps further improve customer service operations at market-leading shower specialist Aqualisa

Aqualisa was founded in 1975 to develop an innovation in showering: the bi-metallic thermostatic shower valve. The development remains at the heart of the company’s phenomenal success from its design, manufacturing and service operations that are based at Westerham, Kent.

An established Tesseract user, the Aqualisa service team also deals with the service requests from sister company Gainsborough, and a myriad of calls are dealt with on a daily basis.

The Service Centre application is based around on-demand Postcode Address File (PAF) technology, rather than contract-based data, and this is used to populate caller screens as a result of requests for spare parts and technical help, for example. The system also easily identifies chargeable calls and enables the team to accommodate automated credit card orders (for replacement parts).

The PAF functionality complements Service Centre’s main modules for Customer Assets, Call Control, Parts Centre, Repair Centre, Quote Centre and Prospect Centre.

In addition, the department handles calls for the nationwide team of 25 full time service technicians who are complemented by a service outlet in Ireland.

Information transmitted in terms of fault codes, parts used and job closure also means we now have a finger on the pulse of all activities in the field."

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According to IT Manager Ian Sadlier, “Information transmitted in terms of fault codes, parts used and job closure also means we now have a finger on the pulse of all activities in the field. “The opportunity for reduced stock levels is a direct result of this real-time information; it means we can immediately create orders in the ERP system and quickly update stock levels. “In addition, because all engineers are transmitting a standardised set of fault codes, we now gain invaluable product data that is being fed back into the design and manufacturing teams to further improve product quality.”

Tesseract customer - Aqualisa

“The opportunity for reduced stock levels is a direct result of this real-time information; it means we can immediately create orders in the ERP system and quickly update stock levels."

Ian Sadlier, IT Manager at Aqualisa

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